TERMS AND CONDITIONS
1. Use of the website, including third-party links and recommendations
You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.
You warrant that:
The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects;
You will notify us immediately of any changes to the Personal Information by contacting us by e-mail at [email protected] or calling us on 01603 717600/717800 between 9am-5:30pm Monday to Saturday and between 10:00am-4:00pm on Sunday.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
We reserve the right to:
modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
Third party links
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
When you use our website, you'll see that we offer you recommendations, showing products we think you might like and could perhaps miss when you're browsing the site.
These are based on your past purchases, top sellers, ratings and recently-viewed products. We determine your interests and suggest new products you may like; additionally we compare your interests and buying habits with the interests and habits of other customers, to show you relevant products.
We take reasonable care to ensure our recommendations are in line with your behaviour as a customer on norwichcamping.co.uk. Details of the products we recommend - such as price - are correct at the time recommendations are originally made to you, but can be subject to change without notice.
Our Commitment to Your Security
It’s the responsibility of an industry leader to provide its customers with a safe, secure shopping environment. In the same way you'd expect us to have clean, safe shops, you should also expect us to have a secure website. At Norwich Camping & Leisure, we do. Not only are we committed to providing you with the most secure online shopping experience possible, so that you can purchase at our online store with complete confidence, we also safeguard any necessary personal data that we hold from the processing of transactions and marketing activities in compliance with General Data Protection Regulation (GDPR) legislation 2018.
What we collect
We may collect the following information:
Via this website – demographic information such as preferences and interests. When volunteered: name, phone number, email address, postcode, opted-in consent to send promotional emails/newsletters.
From in-store customers and shoppers – purchase details, order reference, price paid, date of transaction, individuals' images captured on in-store CCTV. When volunteered: name, address (and delivery address if different), phone numbers and email address.
From finance customers – detail of goods, order reference, price, date of application, name, address, delivery address if different, phone numbers, email address, income details, previous addresses, occupation, marital status, employer details, bank account details, details of existing financial commitments, application ID number, Approval Status (regarding finance request with Klarna Bank AB (publ) and V12 Retail Finance finance providers), sum borrowed, interest amount.
From current and prospective customers – via marketing activities: email address, opt-in consent to be sent occasional emails featuring new products, special offers, competitions, prize draws and promotional events. Consent can be withdrawn by email recipients clicking on ‘Unsubscribe’ or, at any time, by emailing [email protected] from the relevant email address.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, particularly for the following reasons:
- for fulfilment of contractual obligations and internal record-keeping
- to improve our product and service offering
- to periodically send promotional emails about new products, special offers and other information which we think you may find interesting
- we may contact you by email, phone or mail in the course of fulfilling your orders
- we may use the information to automatically customise the website according to your interests
- upon request, we may provide in-store CCTV footage to the Police (Norfolk Constabulary) for the purpose of crime detection and prosecution.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and in-store.
A ‘cookie’ is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual, being able to tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website and others using cookies.
Links to other websites
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- do not give opted-in consent to receive our occasional promotional emails
- if you have previously given consent to receive our occasional promotional emails, you may retract your consent by clicking on the ‘Unsubscribe’ link at the bottom of each of these emails, or, at any time, by emailing [email protected] from the relevant email address.
We will not distribute your personal information to third parties unless we have your permission or are required by law or contractual obligation to do so. We may use your personal information to send you promotional information which we think you may find interesting only if you consent (‘opt-in’) for this to happen.
You may request details or deletion of personal information which we hold about you under the General Data Protection Regulation (GDPR) 2018. This is carried out free of charge in most cases. If you would like a copy of the personal information we hold on you, believe that any information we are holding is incorrect or incomplete and you would like us to update it, or would like us to delete personal information that we hold on you, please email [email protected] or write to us at the address below with ‘Customer Data’ as the first line. We will carry out the update within 30 days of receipt.
Norwich Camping & Leisure is a trading name of Trevor John Holmes , Paul Victor Holmes, Jonathan Holmes, Jordan Holmes and James Holmes.
Norwich Camping & Leisure Village, 58 Yarmouth Road, Blofield, Norwich NR13 4LQ.
Phone: 01603 717600 / 717800 Email: [email protected]
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
Contract creation and electronic contracting
The technical steps required to create the contract between you and us are as follows:
- You place the order for your products on the Website by pressing the Place and Confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.
- We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from norwichcamping.co.uk
- As your product is shipped from our warehouse we will send you a despatch confirmation email.
- Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in Change or cancel an order.
Non-acceptance of an order may be a result of one of the following:
- The product you ordered being unavailable from stock.
- Our inability to obtain authorisation for your payment.
- The identification of a pricing or product description error.
- You not meeting the eligibility to order criteria set out in the main Terms & Conditions.
- The contract will be concluded in English.
Contract cancellation under the Distance Selling Regulations
Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right and notify us no longer than 14 working days after the day on which you receive the Products.
If you wish to exercise your right to cancel this contract after your order has already been despatched, we will refund the original purchase price and the cost of standard delivery, provided that you have notified us in writing no longer than 14 working days after the day on which you receive the Products, and that you have taken reasonable care of the Products and not used them.
Please follow the procedure set out in our Returns procedure.
Please note that your right to return Products does NOT apply to Products which fall into the following categories unless they are faulty or not as described:
Made to measure or personalised goods
Perishable goods (such as food or bait)
Unsealed CDs, DVDs, tapes or other recording media, software or videos.
Products delivered to some destinations, mainly outside the EU, may be subject to taxes, fees, levies or other charges, which are imposed by local legislation. The recipient of the products is responsible for all customs formalities for their export and import, and will be required to pay any additional charges, including import duty, formal customs entry, taxes, levies and other charges. The recipient of the goods, not the person who's ordered them, will receive a separate request for payment of these charges from our delivery agent.
If you're ordering products to be delivered to someone else, please make sure they're aware they'll be responsible for these additional charges. Unfortunately we have no control over these charges and cannot predict what they may be, so we're unable to offer any assistance on these processes. We'd advise that you check the import charges applicable in any country before ordering products to be delivered there.
We understand that from time to time you may wish to return products to us in appropriate circumstances. This Returns Policy applies to customers irrespective of you geographical location. This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979).
For 'Distance Selling' (online), under the Consumer Contracts Regulations 2014, you are allowed to return an item for a full refund if you simply change their mind. You have the right to cancel at any time from the moment you place your order online and up to 14 days from the day that you receive the goods. You then have a further 14 days to return the goods from the date that you notify us of the cancellation. There are exemptions to online returns, which include tailor-made/personalised goods.
You are responsible for paying return postage costs for unwanted items. Items must be returned unused, in a re-saleable condition in their original packaging. Upon receipt of the returned goods we will aim to process your refund as quickly as possible (the original delivery charge will not be refunded).
All purchases should be checked fully within 30 days of the purchase date. Under the Consumer Rights Act 2015, you have a right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This right is limited to 30 days from the date that you took ownership of the goods.
Tents and awnings should be checked before embarking on your first trip. In the unlikely event that you will need to return your purchase due to a manufacture fault, or it being damaged or the wrong item, we can organise collection and exchange for you. If you wish to return the faulty item by post or your own courier we will reimburse the cost up to a pre-agreed amount. Your goods MUST be packaged adequately for transport in a cardboard box or other suitable packaging.
Returns Form and Procedure
Please fill out the Norwich Camping Return Form below. If you are returning an Outwell, Vango or Kampa Tent / Awning, please also fill out the relevant form.
If you are returning a tent or awning, please note the following:
1) Your tent / awning must be clean and dry. It is your responsibility to ensure the item is packaged in a cardboard box or other packaging suitable for transport. Failure to do this will result in the couriers refusing to collect the item, or us sending the item back to you unprocessed.
2) In some instances we may need to send your tent / awning to the manufacturer for inspection
3) Please include a description / photos of the fault with your item, along with a copy of this form to enable us to process the return as quick as possible.
4) If your tent / awning is deemed by us or the manufacturer not to be faulty, we reserve the right to dispatch your item back to you at your cost.
We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received you returned product.
5. Description of products
Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.
We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.
6. Gift Vouchers and Promotional Discounts
Norwich Camping & Leisure gift vouchers can be exchanged for goods in our Norwich Camping & Leisure Store in Blofield.
Norwich Camping & Leisure gift vouchers unfortunately cannot be used to purchase goods online or over the telephone at this time.
Gift vouchers may not be exchanged for cash.
This does not affect your statutory rights.
Coupons, discounts and promotional discount codes offered by norwichcamping.co.uk are valid only for use as part of a purchase made via norwichcamping.co.uk, unless otherwise stated. Such promotional discounts are not valid for use as part of a purchase in our store, or for telephone orders.
Special Offers and Promotional Discounts
All prices quoted in our stores and online are in pounds sterling and include VAT at the current rate charged in the UK, where appropriate. We make every effort to keep the prices up to date but we reserve the right to change prices at any time without notice.
It may be that prices and promotions are incorrectly quoted or changed due to external circumstances. We have no statutory obligation to sell goods at the price quoted if that price is incorrect.
These are any items with a discount greater than 10% off the RRP. These products will be available in limited quantities, sizes and colours. When stock of a special offer runs out we will no longer be able to supply that item at the special offer price. Nor will we be able to offer exchanges for special offers returned after stock has run out.
Prices found through search engines may not be accurate as they may include prices from older seasons, product lines and promotions. Prices found on our products using our own search facility will be correct and accurate.
Promotions exclude Discount Cards, Gift Vouchers and Gas bottles unless otherwise stated.
Voucher Code reductions (£ / %) are taken from the 'Sub Total' amount in the Shopping Basket. Valid dates will be included where the voucher code is displayed, and the voucher codes only apply to purchases from norwichcamping.co.uk.
If the following message: 'Invalid voucher code Sorry, the voucher you have requested is not currently available.' appears then your voucher code has either expired or is not valid at the current time.
If this is a timed voucher promotion, please try to add the voucher at a later time and if you are within the first number of valid orders, it will be accepted.
If this is a product or department specific offer, then the items in your basket are not applicable for the offer.
Free Delivery Voucher Codes only apply to Standard Delivery Charges unless otherwise stated. If you wish to receive the items quicker, you will have to pay extra for this service.
Any promotion stating 'Use Voucher Code' is ONLY available online and cannot be used in our stores or in conjunction with any other offer.
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Intellectual property and right to use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Compliance with laws
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
Limitation of liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an 'as is' and 'as available' basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
any loss of goodwill or reputation; or
any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Norwich Camping and Leisure and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
For any queries regarding our service, please contact us via email, telephone on 01603 717600/717800 between 9am-5.30pm or post to:
Norwich Camping & Leisure
58 Yarmouth Road
For COMPLAINTS, please write to the above address, providing your contact details, or email to [email protected] , marking for the attention of ‘The General Manager’ in both cases. A response will be made within 10 working days.
Norwich Camping & Leisure is a trading name of Trevor John Holmes , Paul Victor Holmes, Jonathan Holmes, Jordan Holmes and James Holmes.
Our VAT number: 304 9586 45