PLEASE NOTE: Once the item has left our store its in the hands on the courier so nothing is guaranteed
UK MAINLAND DELIVERIES (EXCLUDING GARDEN FURNIUTRE AND BBQS, PLEASE READ ON)
Deliveries are made on weekdays (working days) - Monday-Friday
Delivery of most standard items below the value of £100 is chargeable at a flat-rate of £6.99 for next-day delivery service to mainland UK. Orders received before 12-noon are dispatched the same day, depending on busy times and on-site stock
Norwich Camping & Leisure offers FREE next-working-day delivery to mainland UK destinations on most orders over the value of £100 (Conditions Apply). Orders received before 12-noon are dispatched the same day.
Due to unforeseen circumstances that may occur with third-party courier companies. Please order in sufficient time to avoid any disappointment.
Northern Ireland, Scottish Highlands, Channel Islands
Under 1m and under 30kg via DPD are charged at £20
Over 30kg and bigger parcels these will go on TNT and we will need to quote you
Unfortunately we can not ship garden furniture or big BBQs outside the mainland due to extreme shipping costs, damaged and warranty purposes, most Scottish address above Glasgow may occur surcharge for pallet deliveries
Europe and International
AS OF SUMMER 2023 WE HAVE DECIDED TO NO LONGER SHIP GOODS INTO EUROPE AND OTHER COUNTRIES due to extreme shipping costs, damages, paperwork and warranty purposes
DELIVERING LARGER ITEMS TO MAINLAND UK
(Garden Furniture, BBQs, Party Tents etc.)
Deliveries within Norfolk and Suffolk- we'll normally deliver these in one of our own vehicles, so you'll be contacted for this to be arranged. This is unlikely to be a next-day service.
Deliveries outside of Norfolk and Suffolk- these will usually come via couriers' curb-side palletised delivery, so will sometimes take longer to pack and organise. This is unlikely to be a next-day service.
WE DO NOT DELIVER GARDEN FURNITURE, BBQS OR CERTAIN UNSHIPPABLE ITEMS OUTSIDE OF UK MAINLAND (DUE TO CARRIAGE COSTS AND WARRANTY REQUIREMENTS)
KERBSIDE PALLETISED DELIVERIES - PLEASE WATCH OUR VIDEO:
With a lot of the larger items we sell - especially Garden Furniture - the best way to dispatch these is on a pallet. This prevents breakages and unnecessary handling of the items. Please note that, with palletised deliveries, the driver will not be able to carry the furniture up or down steps, carry the furniture through a property, wheel the pallet across a gravel driveway or up particularly steep driveways. The driver will normally only be able to wheel the pallet as far as physically possible, which may only be to the kerbside. Unfortunately, the delivery company will be unable to remove items from the pallet or take the pallet away with them. Due to the nature of the couriers we use for pallet deliveries, we are not able to offer a specific time-slot for arrival.
With pallet deliveries, please assume that the delivery will be made on a long, heavy-goods vehicle, so please contact us if there are weight, height or parking restrictions, or difficult access points, before your order is dispatched so that we can make alternative arrangements. Failure to do so may result in a failed delivery and a re-delivery charge.
Pallet deliveries cannot be made:
- Onto soft ground such as grass, gravel or soil
- To premises where it is illegal for a lorry to park or offload
- Where the surface of the access road is very unstable, soft or muddy
- Where the access road is on a steep incline
- Where the access road does not provide 10 feet (3.05m) width clearance and 14 feet (4.27m) vertical clearance.
Some longer parcels may take up to 48 hours to deliver.
WHO DELIVERS YOUR PARCELS?
Locally, we try to deliver garden furniture, BBQs and as much as we can with our own fleet of vans.
Nationally, we use a number of specialist courier companies, depending upon the type of consignment - for instance:
DPD (Small and medium-sized items under 30kg)
TNT / FEDEX (Large and heavy Items over 30kg)
Pallet Force (pallet deliveries)
CLICK & COLLECT
If you live nearby, why not take advantage of our Click & Collect service? Order online, as normal, then select the Click & Collect option at the checkout. Feel free to leave special requirement on which day you may be collecting, Please wait for an email confirming that we have approved your order and issuing an Order Number. Please make a note of this and bring proof of identity when picking up.
During busy times and weekends, this can take a while to process click and collects and some stock might be at off-site warehouses, if you are in a hurry please call before setting off on your journey
WE'RE HERE TO HELP!
Despite this long list of delivery 'dos and don'ts' - only here because we have the experience to know what can happen - we really want to help you to take delivery of your goods as swiftly and hassle-free as possible.
Please feel free to contact us before, or soon after, you've ordered if you feel there's something we should know to assist in making your delivery go smoothly - especially where larger items and pallet-loads are concerned.
Phone: 01603 717800 Email: [email protected]